Privacy Policy

Effective Date: 28/03/2026

Welcome to Flaminko (“we,” “our,” or “us”), an online marketplace providing beauty and personal care products from leading global brands in Pakistan.

We are committed to protecting your privacy in accordance with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act, and aligning with international best practices such as the General Data Protection Regulation.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party gateways; we do not store card details)

b. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interaction data

c. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential website functionality
  • Improve performance and analytics
  • Personalize your experience

You may control cookies through your browser settings.

2. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (to fulfill your orders)
  • Consent (for marketing communications)
  • Legitimate interests (to improve services and prevent fraud)
  • Legal obligations (compliance with Pakistani law)

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support
  • Send order updates and service communications
  • Improve our website and offerings
  • Send promotional messages (only with your consent)
  • Detect and prevent fraud or misuse

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share data with:

  • Payment service providers
  • Courier and logistics partners
  • IT and analytics service providers
  • Regulatory or law enforcement authorities when required under Pakistani law

All third parties are required to handle your data securely.

5. International Data Transfers

Your data may be processed or stored outside Pakistan (e.g., cloud hosting or third-party tools). In such cases, we ensure:

  • Adequate data protection safeguards
  • Use of reputable service providers
  • Compliance with international data protection standards

6. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and regulatory requirements

7. Your Rights

Under Pakistani Law

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion where applicable

Customer Rights (Extended Protection)

You also have the right to:

  • Data portability
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request erasure (“Right to be Forgotten”)

To exercise your rights, contact us at the details below.

8. Data Security

We implement industry-standard security measures including:

  • SSL encryption
  • Secure servers and hosting
  • Access control mechanisms

While we strive to protect your data, no system is completely secure.

9. Third-Party Links

Our website may contain links to third-party websites and brands. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

10. Children’s Privacy

Flaminko does not knowingly collect personal data from individuals under the age of 13. If such data is identified, it will be deleted promptly.

11. Compliance with Pakistani Law

We comply with applicable Pakistani regulations, including:

  • Prevention of Electronic Crimes Act
  • Applicable consumer protection and e-commerce guidelines

Users agree not to misuse the platform for unlawful activities.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.”

13. Contact Us

For privacy-related concerns or to exercise your rights:

Email: [email protected]

14. Consent

By using Flaminko’s digital paltforms including but not limited to website, mobile apps, or any other platform owned or subscribed to by Flaminko, you acknowledge that you have read, understood, and agreed to this Privacy Policy.