Refund,Exchange and Returns Policy

Overview

At Flaminko, we strive to ensure that every customer is satisfied with their purchase. As an online store offering beauty and personal care products from leading brands, we understand the importance of quality, hygiene, and customer trust. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is unused, unopened, and in its original packaging.
  • The return request is initiated within 7 days of delivery.
  • The product is damaged, defective, expired, or incorrect at the time of delivery.

Due to hygiene and safety reasons, opened or used personal care and beauty products cannot be returned unless they are defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products (unless defective)
  • Items without original packaging or seals
  • Products purchased on clearance or final sale (if specified)
  • Gift cards or promotional items

3. Return Process

To initiate a return:

  1. Contact our customer support team at [email protected] within the eligible return period.
  2. Provide your order number, product details, and reason for return.
  3. If applicable, include clear photos of damaged or incorrect items.
  4. Once approved, you will receive instructions on how to return the product.

4. Refund Policy

  • Refunds will be processed once the returned item is received and inspected.
  • Approved refunds will be issued to the original payment method within 7–10 business days.
  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective product).

5. Exchange Policy

  • Exchanges are available only for defective or damaged items, subject to stock availability.
  • If the requested item is unavailable, a refund will be issued instead.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

  • Notify us within 48 hours of delivery.
  • Provide supporting images for faster resolution.
  • We will arrange a replacement or full refund, including shipping costs where applicable.

7. Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once shipped, the order cannot be cancelled and will fall under the return policy.

8. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to us:

Flaminko reserves the right to update this policy at any time to ensure fairness and compliance with applicable regulations.